Ordering and Customer Service Information For Retail And Wholesale Accounts
Indiana University Press is distributed to the trade by Ingram Academic Services, which is part of Ingram Publisher Services umbrella of brands. Ingram Academic is a full-service distributor for many major publishers and offers easy ordering options, fast delivery, and excellent service – all at publisher direct discount prices.
If you currently conduct business with Ingram Publisher Services or Ingram Academic, you should already have an account established, and no further action is required on your part.
If not, an account with IPS should be requested. Please visit https://getstarted.ingramcontent.com/ and follow the prompts under “New to Ingram?” to begin the setup process. Specify that you would like to set up an IPS account. Feel free to contact the IPS Customer Service Department at [email protected] or 1.800.937.0152 if you need assistance. Ingram accounts can be set up for IPS (publisher direct) ordering, Ingram Book Company (wholesale) ordering, or both. To receive higher discounts (publisher direct), your account must be set up for IPS ordering.
Placing An Order
There are many simple options for placing orders with IPS / IA. Active customers may already be accustomed to ordering via EDI, iPage, email, or phone. iPage is Ingram’s B2B ordering website. After your IPS account is established, go to https://ipage.ingramcontent.com and follow prompts under “New to iPage?” to register for an iPage login.
When using iPage, you must place all Indiana University Press items in the Publishers Direct Discounts cart for publisher-direct pricing. If you will be placing your orders electronically, you will need to use the IPS SAN Number 6318630 to ensure you get your full publisher’s direct discount. Orders must be placed through IPS to receive publisher direct discounts.
Purchases made through IPS will generate an IPS invoice. Account statements may come from Ingram Book Company if you purchase from multiple Ingram companies (such as Ingram Publisher Services and Ingram Book Company).
Ingram Publisher Services (IPS) Contact Information
Indiana University Press has a dedicated phone line at IPS for questions, order placement, order tracking, and additional inquiries.
Indiana University Press
Email: [email protected]
Eligible IPS distributed titles may be returned to Ingram’s Chambersburg facility, where they will be sorted and credited accordingly. Credit will be issued for IPS products received in “shop worn” or better condition and that was purchased as a returnable product. Books will be fully returnable for 180 days after out-of-print notification. Books and products purchased from IPS may be returned–in the same box–with overstock returns originally purchased from Ingram Book Company (wholesale).
Returns Should Be Sent To:
Ingram Publisher Services
1210 Ingram Drive
Chambersburg, PA 17202
Prices / Discounts:
A complete discount schedule is available upon request.
All prices and specifications are subject to change without notice.