Retail and Wholesale Accounts

Ordering and Customer Service Information For Retail And Wholesale Accounts

Indiana University Press is distributed to the trade by Ingram Academic Services, which is part of Ingram Publisher Services umbrella of brands. Ingram Academic is a full-service distributor for many major publishers and offers easy ordering options, fast delivery, and excellent service – all at publisher direct discount prices.

For information about bookstore sales and contact information for your sales representative, please contact:

Leslie Jobson – [email protected]

Ray Gonzales – [email protected]

Account Setup

If you currently conduct business with IPS, you should already have an account established, and no further action is required on your part.

If not, an account with IPS should be requested. Please visit https://ipage.ingramcontent.com and follow the prompts under “New to Ingram?” to begin the setup process. Specify that you would to set up an IPS account.  Feel free to contact the IPS Customer Service Department (800.648.3013) if you need assistance.  Ingram accounts can be set up for IPS (publishers direct) ordering, Ingram Book Company (wholesale) ordering, or both.  To receive higher discounts (publishers discounts, your account must be set up for IPS ordering.

Placing An Order

There are many simple options for placing orders with IPS / IA.  Active customers may already be accustomed to ordering via EDI, iPage, email, or phone. iPage is Ingram’s B2B ordering website.  After your IPS account is established, go to https://ipage.ingramcontent.com and follow prompts under “New to iPage?” to register for an iPage login.  

When using iPage, you must place all Indiana University Press items in the Publishers Direct Discounts cart for publisher-direct pricing.  If you will be placing your orders electronically, you will need to use the IPS SAN Number 6318630 to ensure you get your full publisher’s direct discount. Orders must be placed through IPS to receive publisher direct discounts.

Invoicing

Purchases made through IPS will generate an IPS invoice. Account statements may come from Ingram Book Company if you purchase from multiple Ingram companies (such as Ingram Publisher Services and Ingram Book Company).

Ingram Publisher Services (IPS) Contact Information

Indiana University Press has a dedicated phone line at IPS for questions, order placement, order tracking, and additional inquiries.

Indiana University Press
Phone: 800-648-3013
Email: [email protected]

Returns

Eligible IPS distributed titles may be returned to Ingram’s Chambersburg facility, where they will be sorted and credited accordingly. Credit will be issued for IPS products received in “shop worn” or better condition and that was purchased as a returnable product. Books will be fully returnable for 180 days after out-of-print notification. Books and products purchased from IPS may be returned–in the same box–with overstock returns originally purchased from Ingram Book Company (wholesale).

Returns Should Be Sent To:

Ingram Publisher Services
1210 Ingram Drive
Chambersburg, PA 17202

Prices / Discounts:

A complete discount schedule is available upon request.

All prices and specifications are subject to change without notice.