Retail and Wholesale Accounts

Ordering and Customer Service Information For Retail And Wholesale Accounts

Indiana University Press is distributed to the trade by Ingram Academic Services, which is part of the Ingram Publisher Services umbrella of brands (including Ingram Academic Services, Ingram Publisher Services, Two Rivers Distribution, Consortium Book Sales & Distribution, and Publishers Group West. Ingram is a full-service distributor for many major publishers and offers easy ordering options, fast delivery, and excellent service—all at publisher direct discount prices.

Account Setup

If you currently conduct business with IPS, you should already have an account established, and no further action is required on your part.

If not, an account with IPS should be requested. Please visit https://getstarted.ingramcontent.com/, Ingram’s new account onboarding portal, to start the setup process. Ingram accounts can be set up for IPS (publisher direct) ordering, Ingram Book Company (wholesale) ordering, or both. To receive higher discounts, your account must be set up for IPS ordering. Note that IPS can only distribute books to customers who are exempt from sales tax.

Placing An Order

There are many simple options for placing orders with IPS. Active customers may already be accustomed to ordering via EDI, iPage, email, or phone. iPage is Ingram’s B2B ordering site. After your new account is established, you will receive an email prompting you to create an iPage password.

When using iPage, you must place all Indiana University Press items in the Publisher Direct Discounts cart for publisher-direct pricing. If you will be placing your orders electronically, you will need to use the IPS SAN Number, 6318630, to ensure you get your full Indiana University Press direct discount. Orders must be placed through IPS to receive publisher direct discounts.

Invoicing

Purchases made through IPS will generate an IPS invoice. Account statements may come from Ingram Book Company if you purchase from multiple Ingram companies (such as Ingram Publisher Services and Ingram Book Company).

Ingram Publisher Services (IPS) Contact Information

Indiana University Press has a dedicated phone line at IPS for questions, order placement, order tracking, and additional inquiries.

Indiana University Press
Phone: 800-648-3013
Email: [email protected]

Returns

Credit will be issued for IPS products received in “shop worn” or better condition and that was purchased as a returnable product. Books will be fully returnable for 180 days after out-of-print notification.

Beginning June 1, 2021, IPS (Ingram Publisher Services) and IBC (Ingram Wholesale) returns may no longer be combined. Please separate your IPS and IBC returns.

Continue to send Ingram Wholesale (IBC) returns to Chambersburg, PA:

IBC Returns

1210 Ingram Drive
Chambersburg, PA 17202

IPS Returns Should Be Sent To:

IPS Returns

191 Edwards Drive

Jackson, TN 38301

Prices / Discounts:

A complete discount schedule is available upon request.

All prices and specifications are subject to change without notice.