Ordering and Customer Service Information For Retail And Wholesale Accounts
Indiana University Press and its imprints are sold and distributed by Hopkins Fulfillment Services
HFS will also provide sales services for IU Press. Please contact the sales rep for your account with any questions: https://www.press.jhu.edu/books/for-booksellers or contact [email protected].
To contact HFS, please direct orders and inquiries to the following:
- Phone (8:30-5:00 EST): 800-537-5487
- Mail: PO Box 50370, Baltimore, MD 21211-4370
- FAX: 410-516-6998
- Email: [email protected]
- EDI: SAN: 2027348 (EDI orders also accepted via Pubnet.)
Returns Policy:
Current editions of clean, resalable books may be returned
within 18 months of the invoice date. No prior permission is
required; however all of the following must be adhered to:
a. All stickers and sticker residue must be removed.
b. A debit memo must be enclosed stating the reason for the
return and original invoice number(s). If the original invoice
number(s) are not supplied, credit will be issued at the
highest maximum discount.
c. All shipping charges must be prepaid.
d. Books not distributed by HFS and returned to our
warehouse in error will be destroyed.
e. Books that fall outside the 18 months return window will
not be credited and will not be returned.
f. Books that have been out of print for 6 months or more will
not be credited and destroyed.
g. For books that are received damaged please return the
cover and title pages to us with a debit memo listing all
pertinent information as noted above. Please indicate
whether you would like replacement copies for the damaged
books. Credit will be issued to your account unless otherwise
noted.
Return Address
Hopkins Fulfillment Service Returns Dept
Maple Logistics
Lebanon Distribution Center
704 Legionaire Dr
Fredericksburg, PA 17026
Terms:
Terms and discounts are available upon request.