Artful Leadership

I. Managing Relationships with Stakeholders

Organization and Stakeholder Congruence
Types of Problems with Stakeholders Experienced by Organizations
Benefits of Studying Congruence Problems
Responses to Problems with Stakeholders
Other Organizational Literature Offering Stakeholder-Management Frameworks
Literature Related to Stakeholder Management by Nonprofit Organization Scholars
Summary

II. Predicting Responses to Problems with Stakeholders

Influence of Stakeholder Importance on Responses to Problems
Influence of Stakeholder's Decision-Making Authority on Responses to Problems
Influence of Stakeholder's Information on Responses to Problems
Influence of Stakeholder's Interaction on Responses
Influence of a Mission Threat on Responses to Problems
Influence of Artistic Quality Concerns on Response to Problems
Influence of Organizational Age on Responses to Problems
Influence of Organizational Size on Responses to Problems
Influence of Problem Seriousness on Responses
Summary of Hypotheses
The Scanning, Interpreting, and Responding Process
Summary

III. Finding Patterns in the Management of Problems

Correlations amoung the Responses
Correlations amoung the Predictors
When do Organizations Adapt in Response to Problems with Stakeholders?
When Do Organization Leaders Try To Change Stakeholders?
When Do Organizations Cut or Weaken Ties to Stakeholders?
When Do Leaders Misrepresent or Conceal Information in Response to Problems with Stakeholders?
Refining the Stakeholder Management Model
Consequences of the Responses
Summary

IV. Exploring Challenges Associated with Stakeholder Groups

Stakeholder Mapping
Issues and Responses for Key Stakeholder Groups
Problems with Board Members
Summary

V. Artful Leadership

The Deliberate and Emergent Nature of Problem Management
Statements of Values and Goals for Stakeholder Relationships
Analysis of History of Problems with Stakeholders and Relevant Trends
Goals and Responsibilities Guiding the Problem Management
Leader's Network Perspective
Applicability of the Problem Management Model to Other Fields and Sectors
The Practice of Artful Leadership

Appendix A Study Methodology
Appendix B
Appendix C
References
Index